This is the third in a three-part series on natural presence and charisma, which are not reserved for the lucky few with a special gene. They are the result of self-awareness, emotional intelligence and the discipline of practice.
- Give team members appreciation but do more than pass out “atta-boys.” Be specific about their contribution by saying, “Here’s what I noticed about your contribution…”
- If you have to give someone tough feedback, be calm and specific about the behavior and events, but never unload emotional blame.
- If a conversation becomes tense, practice appreciation and empathy. Ask the individual about his or her point of view and recognize its value.
- To deal with inner negativity, go through the day noticing the things for which you are grateful. Positivity will show up in your conversations.