authentic communication

Quick Tips: Conversation Charisma

workplace friends

This is the third in a three-part series on natural presence and charisma, which are not reserved for the lucky few with a special gene.  They are the result of self-awareness, emotional intelligence and the discipline of practice.

  1. Give team members appreciation but do more than pass out “atta-boys.”  Be specific about their contribution by saying, “Here’s what I noticed about your contribution…”
  2. If you have to give someone tough feedback, be calm and specific about the behavior and events, but never unload emotional blame.
  3. If a conversation becomes tense, practice appreciation and empathy.  Ask the individual about his or her point of view and recognize its value.
  4. To deal with inner negativity, go through the day noticing the things for which you are grateful.  Positivity will show up in your conversations.


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Lou Solomon

Lou Solomon is the founder of Interact. She is a TEDx speaker and a member of the adjunct faculty at the McColl School of Business at Queens University of Charlotte. Her articles have appeared in Harvard Business Review,,, and Fast Company.