authentic communication


You can't soften the blow of using fear to motivate by talking about the workplace as family

Management by Fear is Bad for Business

We like to talk about innovation and new business models, but for many of my clients the old top-down, command-and-control way of managing people is still alive and well. In the fear-based workplace, short-term numbers are king, and when the numbers are off, leaders respond by applying pressure. They give pushy pep rallies and bear

When trying to motivate people to achieve their best, don't employ fear

Why Demands Fail to Motivate People

Exactly how do you motivate your audience with a presentation or speech? You’ll find dozens of articles here on our website that give you ideas. Today I want to illustrate how not to do it. How not to motivate your audience Years ago I attended a radio group awards gala for excellence in ratings and revenue.

What's your story?

How to use Your Defining Moments

Ben came to Interact Studio last year, wanting our help in preparing for an important interview. He had scripted answers to the most-asked interview questions, and asked us to help him practice. “First, tell me your story,“ I said. “My story? In what context?” he asked. At Interact, we ask people to tell their story by

Speaking with Purpose

Most of us live in a speed trap. We stay in our minds, thinking about all we have to get done by the end of the day. As a result, we’ve become un-original in what we say. What gives our words power is to pause. Think about what you want to say. Ask a question. Before you

Use the Power of Storytelling

People misunderstand storytelling; they believe stories will lose the audience. Not true. Stories don’t have to be long with a complex narrative. They don’t have to be campfire stories.  A story can be less than a minute long. Use a quote, metaphor, anecdote or “story bite” to help us understand your message as you craft

Lazy Language: What it is and How to Avoid it

Watch out for lazy language. “I feel like we might win.” We make a commitment that, “hopefully I’ll be there.” We connect everything with filler:  “um, you know, like I’m not happy about it.” We use misplaced modesty:  “I really don’t like talking about myself.” We apologize: “This is probably a dumb question.” Show up

How to Add Color to Your Communication

Business people have the habit of saying, “I don’t like talking about myself,” which just misplaced modesty. We could use a little of you in your communication. Here’s how to give your communications some color The last time you laughed so hard you cried Something your granddad used to say A scene in nature that took