authentic communication

March 2015

What's your story?

How to use Your Defining Moments

Ben came to Interact Studio last year, wanting our help in preparing for an important interview. He had scripted answers to the most-asked interview questions, and asked us to help him practice. “First, tell me your story,“ I said. “My story? In what context?” he asked. At Interact, we ask people to tell their story by

Dare to Clear the Air

How to Clear the Air

Have you noticed?  When people clear the air they change the oxygen level in the room, making it easier for everyone to breathe. They earn the respect of others who become more open to their influence. With so much to gain, why don’t we do it more often? I believe that the fear of looking

We must bring resistance to the surface before we can succeed with a change initiative

A Case Study: How to Coach through Change

One of my coaching clients, whom I’ll call Donna, came to me at the peak of frustration. Her organization was moving to a new Customer Relationship Management (CRM) system, and her team was lagging behind others in using it. I asked her what she had already done to foster adoption of the new CRM tool,